Shipping policy

What are your customer service hours?

I am always available by email, and I'll make sure to get back to you within 24 hours. If you prefer to talk, leave your name and number in the contact form and I will make sure to get back to you within 24 hours from 12PM to 7PM NZST every day.

Where are you located?

Tāmaki Makaurau, Aotearoa

Do you ship internationally?

Yes, unless specified. For projects yes definitely! I work with clients in Australia, Asia, USA, Europe etc. 

For my limited edition drops, currently only in Aotearoa until I have found a consistent shipping material and method for long distances. I aim to be able to ship to every country in the world by mid 2022. 

Do you offer pick up? 

No. If you are ordering from Auckland, I will most likely be delivering myself. Contactless of course. For everywhere else I will use express courier. 

How much is shipping?

Products are perishable, and I take great passion trying to deliver them to you in great conditions. As a result, shipping fees vary depending on where you live and the temperatures the products will encounter on their way to you.

Can I make changes after submitting an order?

Once the order is packed and ready to be picked up. You will not be able to make any changes to the order. I do not offer any exchange or returns since products are perishable.

Can I request a delivery date?

You can put down the date in the special request box before check out. I will try to get it delivered by that date. However, I can not guarantee any delivery date since it depends on the local carrier. I only ship Monday through Wednesday for the freshness of the products and highly recommend you to order in advance to ensure enough transit time before your desired arriving date.