Shipping policy

What are your customer service hours?

I am always available by email, and I'll make sure to get back to you within 24 hours. If you prefer to talk, leave your name and number in the contact form and I will make sure to get back to you within 24 hours from 12PM to 7PM NZT every day.

Where are you located?

Tāmaki Makaurau, Aotearoa

(Auckland, New Zealand)

Do you ship internationally?

Yes, we ship worldwide. 

Do you offer pick up? 

No, however we will be offering this in 2023.

How much is shipping?

Products are perishable, and I take great passion trying to deliver them to you in great conditions. As a result, shipping fees vary depending on where you live and the temperatures the products will encounter on their way to you.

Can I make changes after submitting an order?

Once the order is packed and ready to be picked up. You will not be able to make any changes to the order. I do not offer any exchange or returns since products are perishable.

Can I request a delivery date?

You can put down the date in the special request box before check out. I will try to get it delivered by that date. However, I can not guarantee any delivery date since it depends on the local carrier. I only ship Monday through Wednesday for the freshness of the products and highly recommend you to order in advance to ensure enough transit time before your desired arriving date.